Health & Safety Guidelines

The Landings Resort & Spa pledges to provide the highest level of protection and comfort to our guests.

To this end, our General Manager and C-19 Compliance Officers will spearhead a comprehensive action plan geared towards monitoring day-to-day activities and ensuring constant reinforcement of social distancing and hygiene protocols, so as to protect the health of our guests and team members alike.

We continue to closely monitor and follow the guidelines and recommendations of the World Health authorities and that of Saint Lucia’s health officials.

Highlights

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Security Gate

  • All guests and vendors will be subject to temperature screening upon entry.
  • Security staff will adhere to social distancing protocols of 6 feet.
  • Security booth will be outfitted with hand sanitizing stations.
  • Security staff will be equipped with the required PPE (Personal Protective Equipment).
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Hotel Lobby

  • Luggage will be disinfected.
  • Golf and luggage carts will be regularly disinfected.
  • Physical distancing markers will be indicated on the floor (6 feet / 1.83 meters).
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Front Desk

  • Contact-less, digital check-in will be available.
  • Sneeze Guards will be installed. Lobby sitting will be socially distanced.
  • High-touch surfaces and items such as pens will be disinfected frequently.
  • Hand sanitation stations will be available.

Guest Rooms

  • High touch areas/surfaces will be thoroughly disinfected with EPA approved cleaning agents.
  • When possible, a minimum of 24 hours will pass between new guests staying in guest rooms.
  • Staff will be required to wear single-use face masks, aprons and close-toed shoes/shoe coverings when servicing each room.

Restaurants & Bars

  • To-go food and beverage services will be available.
  • Tables will be arranged to maximize space between them while promoting physical distancing.
  • Digital menus and complimentary Wi-Fi will be offered for guests to view menus on their personal devices.
  • Biodegradable, one-time-use paper napkins will be made available.
  • Physical menus and pens will be disinfected frequently.
  • Hand sanitation stations will be available.
  • KIDS CLUB
  • POOL & BEACH
  • SPA & HEALTH
  • Kids club

    • The Landings Kids Club is available to children between the ages of 4 and 12.Every child/parent will be subject to temperature screening upon entry.
    • Team members and children will be required to sanitize/wash hands throughout the day and at the end of each activity.
    • Employees and adult guests will be required to wear face masks at all times.

    Pool & Beach

    • Pool, beach and recreation areas are currently available for use however availability may be determined by local health authorities.
    • Lounge chairs will be arranged to maximize space and promote physical distancing.
    • Sanitization areas/spray will be available for guest use.
    • Signage will be posted to promote physical distancing and to direct patrons to the cleaning stations.
    • The wearing of face masks will be discouraged for all water activities and is not mandatory due to the possibility of face masks posing a drowning hazard. Persons over the age of 15 may choose, however, to wear face masks if they prefer.

    Spa & Health

    • Spa and Health Club are currently available for use however availability may be determined by local health authorities.
    • Equipment will be arranged to maximize space between them to promote physical distancing.
    • Sanitization areas/spray and single use cloths for guest use to wipe gym equipment before and after each use.
    • Signage will be posted to promote physical distancing and to direct patrons to the cleaning stations.
    • Discontinuation of spa treatments which include touching of the face, nose.

    Public Areas

    • Employees and adult guests will be required to wear face masks at all times except while dining at the restaurants and at the pool/beach.
    • Furniture layout in these spaces will promote proper physical distancing.
    • High-touch surfaces and items will be disinfected frequently, including but not limited to counters, door handles, restroom faucets, handrails and elevator buttons.
    • Biodegradable, one-time-use paper towels will be available in restrooms, with hands free wastebaskets.
    • Hand sanitation stations will be available.

    Elevators

    • High-touch surfaces in elevators will be disinfected frequently.
    • Hand sanitation stations will be available. Elevator etiquette signage will be posted to promote physical distancing.

    Employee Personal Protective Equipment

    • All employees will adhere to hygiene standards at all times.
    • Employees will undergo continuous safety, health and hygiene training and will be required to sanitize hands frequently.
    • Wearing PPE (i.e. face coverings and gloves) as part of their uniform while at the hotel and executing their duties.

    ENTRY REQUIREMENTS TO SAINT LUCIA

    Please refer to the attached link for all up to date details: https://www.stlucia.org/en/covid‐19

    FREQUENTLY ASKED QUESTIONS AND ANSWERS

    What Medical Assistance is available?

    The resort will be equipped with a medical team composed of a licensed Registered Nurse to be stationed at the facility on a 12‐hour shift, and a Hotel Doctor on an on‐call basis. The Medical Unit will be able to provide 24 hours of medical support. The role of the nurse in the context of COVID‐19 will include working in tandem with the resort’s C19 Compliance Officers to ensure all Infection Prevention and Control guidelines are correctly implemented throughout the hotel, conducting regular checks on site to monitor the health status of both guests and employees through symptom screening and daily temperature checks.

    How are transfers operating?

    Guests will be accommodated according to the capacity of the vehicle, being spaced adhering to all social distancing protocols. Our certified transportation provider will ensure constant sanitization of transportation and protective barriers will be erected to protect guest and driver. Visitors should ensure they utilize only taxis labelled with the COVID certified logo.

    Is check in manual / in room / automatic?

    Contact‐less, digital check‐in will be provided where possible.

    Will I need a Covid19 test?

    Yes, all passengers entering the island must have a PCR (Polymerized Chain Reaction) test (with a negative result) within 7 days of travel, however this is not required for entry to the resort.

    What happens if a test is positive?

    If test result is positive for COVID‐19 upon entry to the island, the passenger will be transferred to the Respiratory Hospital for treatment and care at their cost.

    What happens if I develop an elevated temperature while at the resort?

    The temperature of each guest will be taken using a handheld thermometer, upon arrival. Any guest with an elevated temperature and/or visible symptoms will be documented and moved into the resort’s designated isolation room on the property for screening by the resident nurse/on‐call doctor. The Ministry of Health & Wellness will be contacted immediately, to begin the intake process if determined necessary by the resident nurse/on‐call doctor.

    Is there any hotel quarantine in place?

    Yes. The resort is equipped with an isolation room.

    Do masks need to be used and where?

    Face masks must be worn in public areas except in restaurants, while dining and at the pool and beach/ocean.

    Is hand sanitizer and cleaning facilities readily available and in all public areas?

    Yes. Hand sanitizer will be placed throughout the hotel, in all public areas for guest use.

    Has room cleaning and services changed?

    Yes. No service will be provided to rooms housing persons in quarantine.
    Housekeeping personnel will not enter a guest’s room during their stay unless specifically requested or approved by management.
    Discontinuation of nightly or evening turndown service to facilitate minimal contact and entry into the guest room.
    All unused linen and other items in guest rooms will be bagged, sealed, and thoroughly cleaned/laundered before new guest accommodation.
    Hotel rooms will be left vacant between guest stays followed by a thorough cleaning. Particular attention will be given to high touch points including door handles, latches, light switches, desk surfaces, dining tables, telephones, televisions, remote controls, bathroom fixture handles and kitchen appliances.
    Upon completion of arrival room clean, only expected guest will be allowed entry.

    Are mini bars and in‐room facilities changed?

    All suites are furnished with refrigerators which can be stocked via our provisioning service prior to guest arrival.

    Are all restaurants functioning, if not what changes are there? What dining room rules are in place?

    All restaurants will be functioning and based on physical distancing guidelines, will operate at a lower capacity.
    Floor markers will be placed to mark required physical distancing space while in the waiting/reception area. All self‐service buffets and bar operations will be discontinued.
    All stations will be manned by a dedicated staff member handling utensils, serving food etc. Glass/plastic/plexiglass shield will be installed between food and guests.
    Shared service will be replaced by self‐service items such as condiments (ketchup, salt/pepper shakers, mustard, hot sauce), toothpicks, mints, matches or any other amenity.
    Hand sanitizer will be available in the entrance area and guests will be required to sanitize or wash their hands upon entrance to the restaurant.
    Face masks will be worn by all guests and may only be remove once they are seated.
    Larger groups of 6 to 10 will be encouraged to make reservations beforehand.
    All tables, chairs and bars, will be sanitized with alcohol‐based cleaner between use.
    The ability for guests to seat themselves will be discontinued and guests will be guided to seats in an effort to ensure distance is maintained.

    Is the Board basis the same, if not what has changed?

    Yes. We offer Breakfast and All‐Inclusive packages.

    Do restaurant reservations need to be made pre‐arrival / on arrival?

    Groups of 6 to 10 (maximum) or more will be encouraged to make reservations upon arrival or 24 hours in advance of dining, using our Concierge app.

    Are all pools open / affected?

    All pools are open. Face masks are discouraged for all water activities due to the possibility of face masks posing a drowning hazard.

    Is pool time limited?

    No, however physical distancing will be enforced among children in the water.

    Are sunbeds distanced / cleaned after use?

    Yes. Pool umbrellas/chairs will be configured to be at least 6 ft. from each other for physical distancing. All chair/umbrella after each guest/guest party use, will be sanitized.

    Are pool towels available?

    Yes.

    Is poolside bars open / service available?

    Yes.

    Is the beach open and services changed?

    Yes, the beach is open. Face masks are optional for adults on the beach and discouraged for children under 5 years of age. Pool umbrellas/chairs will be configured to be at least 6 ft. from each other for physical distancing. All chair/umbrella after each guest/guest party use, will be sanitized.

    Are gym and spa facilities available and what changes have been made?

    Yes. Our health club’s new capacity will be based on physical distancing guidelines. Signage outlining the new maximum capacity, will be placed.
    Physical distancing will be enforced during peak hours.
    Installation of hand sanitizer station in the entrance area.
    Guests will be required to sanitize or wash their hands upon entrance to the gym/fitness center. Towels will be provided to guests upon request.
    Sanitizing spray and single use cloths will be available for guest use to wipe gym equipment before and after each use.
    No‐touch foot pedal bins will be available for towel disposal.
    Floor markers will be placed on the floor of the Spa to delineate required physical distancing space while in the waiting/reception area. Treatments will not be administered to guests with elevated temperatures. Guests will be required to complete their health/medical history form digitally on their own device (where possible) to limit the passing of stationery items including clipboards, pens/pencils, paper and the touching of the reception desk/table.
    Hand sanitizer stations will be installed/made available in the reception area.
    Guests will be required to sanitize or wash their hands upon entrance to the spa area and before commencing their treatment.
    Shared, self‐service refreshments e.g. cucumber water, coffee, tea etc. will be removed from reception areas.
    Shared reception area material including magazines and books will be removed.
    Disinfecting of the reception desk/table and reception area continuously throughout operating hours. Sneeze shield installed at the manicure and pedicure stations.
    Face mask and face shield will be worn by therapist during waxing and facials. Guests will be required to wear face masks until they are in the treatment room.

    Is the kids club opening and are the rules changed?

    Yes.
    Physical distancing will be enforced.
    The temperature of each child will be taken upon arrival and those with an elevated temperature and/or visible symptoms will be documented and in consultation with the parent or caregiver, moved into the isolation room on the property for screening by the resident nurse. The Saint Lucia Ministry of Health & Wellness will be contacted immediately to begin the intake process if determined necessary by the resident nurse/on‐call doctor.
    Each child will be required to sanitize or wash hands upon entry to the facility, throughout the day and after engagement with each child. Employees and adult guests will be required to wear face masks, sanitize or wash hands at the end of each activity and at the end of each shift; disinfect the playroom
    continuously throughout the operating hours including toys, furniture, tv, remotes, doorknobs, phones, light switches etc.

    Will the hotel still be offering excursions?

    All activities/excursions will be organized through the resort using ONLY certified tour operators however as we are guided by the instruction of our Health authorities, only on resort and water activities are currently on offer.

    Travel Information:
    Landings St. Lucia is Temporarily Closed until November 12th, 2020. See our health and safety guidelines.
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